Milano Home Goods
Milano Home Goods is a home goods retailer shipping to 200+ retail partners and direct-to-consumer customers nationwide.
Industry
Retail & E-Commerce
Company Size
95 Employees
Timeline
6 Months
How Milano Home Goods scaled shipping volume 3x without adding headcount.
The challenge
Order volume tripled, but Milano's two-person logistics team didn't have the bandwidth or the carrier relationships to keep up.
Every new retail partner meant a new set of shipping requirements, and Milano was managing carrier selection, rate shopping, and claims manually in spreadsheets. As volume grew, so did shipping errors, late deliveries, and freight costs that no one had time to audit.
The approach
WayFinder became Milano's outsourced logistics department.
We took over day-to-day carrier selection and rate shopping across Milano's LTL and parcel freight, integrated with their order management system for automatic booking, and audited every invoice before payment. Their internal team shifted from manual freight work to managing exceptions only.
The Results
Milano scaled shipping volume 3x with the same logistics team, cut LTL costs 31%, and recovered $42,000 in billing errors in the first year.
Shipping volume grew 3x with no additional logistics headcount
LTL freight cost per shipment dropped 31%
Invoice audit recovered $42,000 in billing errors in year one
On-time delivery to retail partners improved to 97%
Order-to-ship processing time cut in half
We were drowning in freight decisions we didn't have time to make well. WayFinder took that off our plate completely and our costs went down while our volume went up.
Priya Shah
Operations Manager
More cases.
Trusted by more than 50 companies, from ambitious startups to major enterprises.
Let’s talk about your freight.
Rates priced to your lanes
One rep who knows your freight
Coverage confirmed before pickup